Joshua Zick
Data-Center Operations Technician
- Offering a strong background in IT combined with excellent experience as an Information Technology Technician.
- Consistently recognized for technical troubleshooting skills used to rapidly and effectively resolve challenging technical issues.
- Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools, and testing methodologies.
- Willing to work on long term complicated projects while learning new and important networking information.
Systems Maintainer/Integrator (33w)
U.S. Army Military Intelligence2006-2008
- Setting up networks in secure locations including running cable, server setup, domain setup with DNS servers, DHCP servers and multiple work stations.
- Diagnosing unusual and complex malfunctions in systems.
- Operating automatic and special test equipment.
- Taking corrective action to assure equipment fidelity.
- Maintaining, testing and repairing communications equipment.
- Installing and repairing circuits and wiring.
- Calibrating and aligning equipment components.
- Stringing overhead communications and electric cables between utility poles.
- Preparing maintenance forms and records.
- Working with oscilloscopes, signal generators, spectrum analyzers and wire diagrams.
Customer Sales Associate
Walmart2008-2013
- Ensured products were available for customers in a timely manner.
- Maintained Inventory of various products.
Customer Sales Associate
Party City2013
- Completed custom orders before customers’ arrival.
- Stocked merchandise prior to opening.
Customer Sales Associate
Lowes Home Improvement2014-2018
- Identifying customer needs and providing solutions.
- Tracking statuses of customer orders.
Data-Center Operations Technician
Liquid Web2018-present
- Track inventory and maintain accurate recordkeeping.
- Test and troubleshoot hardware.
- Perform audits of datacenter infrastructure.
- Monitor incoming tickets, chats, and alerts. Provide initial hands-on response.
- Check IP status on RBLs and process as needed.
- Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
- Installing various operating systems and applying base configurations.
- Communicating with customers via telephone, chat, and email to provide exceptional support.
- Perform hardware firmware upgrades, and learn new hardware platforms.
- Rack servers, install cabling, and assist with other infrastructure needs.
- Deploy complex, highly available infrastructure and services.
- Assist with additional duties as instructed by leadership/senior techs on the team.